How Rutherford Law manages hundreds of calls and saves hours every week with VXT’s Filevine integration

‍VXT is a VoIP phone system built for professionals. By integrating VXT with the tools you use to run your business, we help automate admin work and simplify your workflows.

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The challenge of leaving ‘Big Law’ for a ‘humanity-first approach’

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After eight years at one of the United States’ top law firms representing major corporations, Jack Rutherford made a bold decision to leave ‘Big Law’ and establish his own firm, Rutherford Law. His mission? To focus on civil rights litigation and smaller-scale cases with a “humanity-first approach”.

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“At Rutherford Law, we really get to know our clients as people and understand their’ stories before diving into litigation,” Jack says. “Sometimes, that means acknowledging that litigation isn’t the answer, that it doesn’t solve every problem. But we use the tools available to guide clients through an often-intimidating legal system while keeping them informed about the process.”

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But running a client-focused firm comes with its own headaches, especially when you’re juggling hundreds of clients and a growing number of calls. As the firm grew, so did its need for better tools to manage its workload.

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Managing 700+ clients and calls was becoming impossible

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With more than 700 clients and receiving anywhere from 50 to 150 calls per week (sometimes more during busy periods), Jack and his team needed a reliable way to track conversations and maintain consistency.

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“We tried Google Voice, Dialpad, and RingCentral…all of them promised to make our lives easier with call-to-note functionality, but they never delivered,” Jack says. “None of them integrated well with Filevine, our case management system. I wasted hours trying to make them work, only to end up frustrated.”

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When Jack discovered VXT, things changed fast.

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Switching to VXT saved 40 hours on day one

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Jack and his firm lost so much time trying to make other phone systems work. Weeks went by where he missed crucial time practicing law to troubleshoot and figure out how to make these phone systems work for his firm.

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When making the switch to VXT, Jack was floored by how fast and easy it was to set up. He estimates having saved 40 to 45 hours during onboarding alone.

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“The onboarding process with VXT was the fastest I’ve ever experienced,” Jack says. “Within three weeks, we were up and running. We had active text messaging, and the platform was fully integrated with Filevine. The team at VXT was incredibly helpful and fun to work with — it might be the accents, but my staff loved interacting with them!”

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A standout moment? Uploading thousands of client contacts automatically with VXT’s contact syncing.

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“Other platforms wanted us to input contacts manually…that’s 3,000 entries, one at a time! With VXT, it was all automatic. We did it all in a few clicks. That alone saved us weeks of work.”

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A Filevine integration that actually works

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Unlike other platforms, VXT delivered on its promises. Calls were automatically logged in VXT and could be synced with Filevine. This integration was the ultimate time-saver for Rutherford Law. No more double-handling or losing track of conversations.

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“The Filevine integration was the one thing we desperately needed,” Jack says. “This system saves me five to ten hours a week on paperwork and admin.  Everything’s organized and right where I need it in Filevine and VXT.”

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And Jack’s favorite feature? VXT's in-call notes.

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“Being able to add notes during or after a call and link them to the client’s file is amazing. I can access notes instantly and give clients updates without missing a beat. It’s easy to pick up where we left off. With VXT, I can start every call from a place of knowledge and connection, even if I haven’t spoken to that client in months.”

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Better call notes and more personalized client communication

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Mass tort cases can span years. This means calls and communication with clients can be infrequent, making it easy to lose track of details. With VXT, Jack can manage long-term mass tort cases without losing that important personal touch.

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“It’s very important in cases that stretch over years to maintain familiarity with clients’ histories,” Jack says. “Long cases need consistency. Clients shouldn’t have to repeat themselves every time we talk. Every call feels personal and clients feel heard, informed, and respected.”

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VXT’s customizable voicemail greetings also ensure clients feel supported, even when calls are missed. You can also speed up the process by ensuring voicemail transcriptions are sent directly to the attorney to follow-up.

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“You can keep the conversation going, even if you're not actively a part of it. Our voicemails keeps our clients informed and aware that, although we didn't answer the phone this time, they’ll hear back from us promptly. It helps build trust.”

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Work-life balance is finally possible for attorneys

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Thanks to VXT, Jack has been able to manage a high caseload with a small team while maintaining high-quality client relationships.

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“For me, VXT has been instrumental in achieving the work-life balance I value so much,” Jack says. ”I can set ‘Do Not Disturb’ on my phone in evenings and weekends. I can still keep clients informed without being tethered to work 24/7.  When I needed to close the office for a week, I used the app to update our away message in seconds.”

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This has made Rutherford Law more efficient and also helped Jack protect his personal time. However, it’s also useful for managing those high-pressure moments when you do need to be available outside of work hours. VXT’s call flows and priority caller settings (based on caller ID) ensure urgent calls can still get through.

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“If I have a client with mediation tomorrow, I can make sure their calls come through. I’ve finally found a way to set boundaries without sacrificing professionalism.”

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VXT’s simplicity means less admin and more advocacy

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VXT doesn’t just make phone calls easier; it changes how law firms like Rutherford Law operate. For Jack and his team, the can concentrate their time on the phone to when it can be most useful and impactful. There’s no wasting time getting up to speed and the team feel more connected to their clients too.

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“I just love the simplicity of the system and how it is so focused on exactly what we need,” Jack says. “And it's not more than that. It truly is everything we need and nothing we don’t.”

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Rutherford Law continues to lead with humanity, supported by tools like VXT that allow them to prioritize what matters most: their clients.

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“VXT has allowed me to concentrate on the most impactful parts of my practice. Instead of wasting time on admin tasks, I can focus on what matters—helping clients navigate the legal system. It’s a tool I wish existed when I first started in mass torts years ago. It’s changed the game for my firm, letting us do more with less.”

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Key results

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• Saved time: VXT’s automatic contact syncing and Filevine integration save Rutherford Law 5–10 hours per week.
• Stronger client relationships: Instant access to in-call notes strengthens communication, making every call feel personal and informed, ensuring clients feel heard.
• Reduced stress: Custom away messages, Do Not Disturb and priority caller features help maintain work-life balance without sacrificing professionalism.
• More time for advocacy: The simplicity of VXT and its ease of use has meant less time on paperwork and more time on achieving better client outcomes.