Warm and cold transfers

Now, you can choose whether you want to speak to your teammates before transferring a call, ensuring a seamless and personalized transfer process. With cold transfers, you can quickly and efficiently transfer a call without any prior communication. Expedite the transfer process and keep the conversation flowing, saving valuable time for both you and your colleagues. Alternatively, opt for warm transfers to connect with your teammates before transferring the call, allowing you to provide essential context, brief them on the caller's needs, or ensure a smooth handover of responsibilities.