Organize incoming calls with call queueing
Put callers into queue while they wait for their call to be answered.
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Put callers into a queue while they await their turn to be answered, ensuring a smooth and organized calling experience. With a well-structured queue in place, you can prioritize calls, manage high call volumes, and ensure each caller receives the attention they deserve. Our queue management feature helps you streamline operations, ensure efficient call handling, and maintain a high level of customer service, even during peak periods.
"VXT just creates a better environment for our clients and a better experience for us. VXT will give us a better track record of calls made. They are very approachable and they certainly like moving quickly! It's been great."
Frequently asked questions
Yes, you can customize, messages, and position-in-queue announcements to create a branded and professional experience for your callers. All this can be done through the call flow builder.
By default, a call queue can have unlimited users in at once. We recommend you set this to a manual limit if you need to decrease wait times for your callers.
If a queue is full, you can set the overflow of the queue to go through a custom call flow, this can be set up in the call flow builder for your organisation.
Call queuing allows incoming calls to be placed in a virtual line when all agents are busy, ensuring calls are answered in the order they are received.
Call queuing helps manage high call volumes, reduces missed calls, and improves customer satisfaction by providing clear communication about wait times.
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