Customize your call flow to your needs

Our call flow builder is incredibly customizable. Some of the call flows options you can set up include:

• Setting up IVR menus.
• Defining business hours and after-hours routing.
• Create a call queue for busy lines
• Forwarding calls to multiple devices or users.
• Sending unanswered calls to voicemail or a backup team.
• Adding custom greetings and announcements.

If you're interested in how Call Flows can work for you, contact our sales team to get a free demo and see call flows in action.

Call routing allows you to direct incoming calls to the right team member, call group or destination using customizeable call flows in our call flow builder.

The call flow builder is a visual tool in VXT that lets you design and manage complex call routing scenarios, such as setting up call menus, voicemail options, and conditional routing based on your business needs.

Our call flow builder makes it easy to create complex call flows yourself. In your onboarding, you can meet with your implementation manager to gelp you set up these call flows as well.

Interested in call flows? Check out our blog post on how Law Firms are using call flows here.

By default, only admin users can edit and modify call flows. This is to ensure that call flows aren't accidentally edited by the wrong user.