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Call analytics

Gain valuable insights into your business operations with our comprehensive statistical analysis feature. Stay informed and in control by investigating key call metrics such as ring time, number of calls made and missed, call duration, inbound versus outbound calls, and much more. Understand how your team is performing and identify areas for improvement with detailed statistics at your fingertips. Uncover patterns and trends to optimize your call-handling processes and enhance overall efficiency. Whether you're tracking individual performance or evaluating the effectiveness of your entire organization, our statistical analysis provides the data you need to make informed decisions. Identify peak call times, assess call response times, and uncover valuable customer interaction patterns to better allocate resources and improve customer satisfaction.

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Frequently asked questions

Is the transcription feature secure?

VXT takes security seriously and implements various measures to protect the data generated through call transcriptions. All transcriptions are encrypted during transmission and storage, ensuring that sensitive information remains confidential.

Additionally, access to transcriptions is restricted to authorized users only, further enhancing the security of your data. Regular security audits are conducted to identify and mitigate potential vulnerabilities.