Atlas Law Firm

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Michael Sheridan, founder of Atlas Law Firm in Anoka, Minnesota, has found a game-changing solution in VXT, a VoIP phone system tailored for legal professionals. The integration between VXT and Actionstep, Sheridan's legal practice management system, has dramatically improved his firm's call handling efficiency.

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Leaving RingCentral for an integrated solution

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Prior to VXT, Atlas Law Firm struggled with managing incoming calls effectively. Michael highlighted a crucial issue with RingCentral: the inability to sync contacts and display caller ID information. This limitation made it difficult to prioritize calls as he didn’t know if he was getting a call from a marketing person, a lead or a client.

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The moment the salesperson said that VXT natively integrates with Actionstep and my contacts would show up on the caller ID, I knew I was going to sign up," Sheridan enthuses.

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Smooth Implementation Process

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Michael praised VXT's implementation process, contrasting it with his experience with RingCentral. "When I signed up with RingCentral, I got absolutely zero training. I didn't get any kind of customer manager or any touchpoint contact that I could work with," he explained. "So I just had to figure it out on my own and call customer support as I had issues. The fact that VXT even has a process for onboarding people is a huge benefit."

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Beyond Basic Features

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Beyond the integration, VXT's additional features are proving valuable. "We've just started to get the feel for notifying people to follow up on calls, but that really feels like it's going to be a valuable feature as well - something that we didn't have with RingCentral," Sheridan notes.

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A 10/10 for Customer Satisfaction

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This attention to customer support and seamless integration has left a strong impression on Sheridan. When asked to rate his satisfaction with VXT on a scale from zero to ten, he enthusiastically responds, "As of now, 10.  I really am satisfied."

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Since adopting VXT, Atlas Law Firm has seen remarkable improvements in their communication workflow. The integration with Actionstep allows Atlas Law Firm to prioritise who they want to talk to when; saving time and resources. Michael expressed his satisfaction succinctly:

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Just in the short time I've been using VXT, it has been a huge improvement to how we're able to do things here.

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For Atlas Law Firm, VXT's integration with Actionstep has been a game-changer, addressing their previous challenges with RingCentral. The seamless contact sync and caller ID functionality have empowered Michael to prioritize calls effectively, improving overall efficiency and client management. VXT's robust implementation process and ongoing support further underscore its value, making it a superior choice for legal practices seeking a simple and integrated phone solution.

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Key results:

• Comprehensive onboarding and training with a dedicated account manager
• Significant upgrade from RingCentral due to Actionstep integration
• Instant call prioritization via Actionstep contact sync
• High customer satisfaction (10/10 rating)