How Sirius People got 80% more team members on the phones with VXT

Sirius People, an Australian recruitment agency with offices in Sydney and Melbourne, had been facing ongoing struggles with their previous phone system, particularly around managing day-to-day administrative tasks. With a team of 40-45 recruiters working across IT, blue-collar, and professional services, they needed a reliable solution that would simplify processes, integrate with their ATS, and be easy for their team to adopt.

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Simplifying Tasks for Admins

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Before switching to VXT, managing administrative tasks was a challenge for Sirius People. Reassigning phone numbers when staff left the company often led to numbers being forwarded incorrectly, creating confusion and inefficiencies. With VXT, this process became straightforward.

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Recycling Phone Numbers

Previously, reassigning phone numbers was a headache, with issues like numbers still forwarding to previous users. With VXT, the team can now recycle numbers smoothly without errors.

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Managing Call Flows Independently

Setting up and managing call flows required external help in the past. VXT’s intuitive call flow builder now allows Sirius People to manage this internally, giving them complete control.

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Easily Assigning Numbers to New Staff

What used to be a time-consuming process—assigning phone numbers to new employees—has become a quick and efficient task with VXT’s simple interface for admins.

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“80% Increase in Adoption”

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One of the biggest wins for Sirius People was the ease of use and rapid adoption across the team. Previously, only a handful of people used the old system due to its complexity, but with VXT, adoption increased by 80%.

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The flexibility VXT provided helped Sirius People recruiters stay connected, whether working remotely or in the office, ultimately boosting client and candidate engagement.

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“Honestly, with Cloudcall, nobody used it,” Johanna noted. “But with VXT, around 80% more of our team is using it regularly. It’s so much easier, and we didn't need much training.”

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Integration with Bullhorn

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As a recruitment agency, Sirius People relies heavily on their ATS, Bullhorn, to manage interactions with clients and candidates. Integration between the phone system and ATS is crucial for them. VXT provided an integration with Bullhorn, which includes contact syncing, helping them keep track of all communication data without needing to switch between multiple platforms.

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“The integration with Bullhorn was a game-changer for us. It means we don’t have to constantly open new tabs and navigate between systems. Everything is in one place now,” Johanna explained.

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VXT boosted our response rates

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Sirius People needed a phone system that could improve response rates from clients and candidates. With VXT, they were able to assign both landline and mobile numbers to recruiters, making it easier to reach contacts who were more likely to respond to mobile numbers.

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“People are more likely to answer calls from a mobile number than a landline, so having both options is really important for us,” Johanna said.

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Responsive support and quick feedback

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Johanna highlighted the quick turnaround on feature requests and the proactive approach to addressing issues, a refreshing change compared to their previous system.

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“When we needed something, we could just ask, and they’d actually do it. We didn’t have to wait or follow up. It was done quickly,” she shared.

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Luke, VXT’s CEO, even visited the Sirius office to meet the team and gather direct feedback. This personal engagement made the team feel heard and reassured that their input was valued.

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For Sirius People, VXT not only solved their immediate issues but also set them up for long-term success. The system simplified administrative tasks, improved flexibility, and integrated with Bullhorn, all while providing reliable support when needed.

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“It’s not just about the features—it’s about making everything easier for our team. VXT has done exactly that,” Johanna concluded.

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Key results with VXT:

• Simplified tasks for admins: Tasks like phone number recycling, call flow management, and team setup became quick and easy.
• 80% increase in adoption: VXT’s ease of use and flexibility led to a significant boost in team adoption.
• Bullhorn integration: Keeps communication data organized in one place.
• Improved response rates: Mobile and landline options increased client and candidate engagement.
• Responsive support: Fast responses and quick action on feature requests.

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