How Aston Advantage teamed up with VXT to streamline their workflow

Aston Advantage, a national recruitment company specializing in mining, construction, and manufacturing, faced significant communication challenges that were hindering their operations. Megan Jones, Recruitment and Marketing Manager, oversees their teams across Perth, Sydney, Brisbane, and the Philippines. With 15 professionals striving to create optimal matches between businesses and candidates, effective communication was crucial.

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The Communication Struggle

Before implementing VXT, Aston Advantage grappled with a problematic cloud-based provider. This inefficiency was costing them valuable connections with potential candidates and clients. Megan described the situation:

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"We just found our previous provider really clunky, and we were finding a lot of people actually couldn't get through to us."

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VXT's recruitment specific VOIP solution addressed Aston Advantage's communication woes head-on.

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Vincere Integration

The ability to take notes or have notes about the call generated automatically and saved to Vincere was a significant upgrade. The integration with Vincere, eliminated the need for double handling and reduced the risk of information loss. This ensured that important details from candidate conversations were captured accurately and immediately, improving the quality of candidate profiles and follow-ups.

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"Being able to click on the number in Vincere to initiate a call in VXT is seamless and helped us to streamline our workflow."

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User-Friendly Call Flow Management

‍VXT's intuitive interface for managing call flows empowered Aston Advantage to take control of their communication routing. Megan appreciated this flexibility: "I really like how easy it is to edit the flows and being able to have the control over it." This allowed the team to quickly adapt to staffing changes or adjust call routing based on current recruitment needs.

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Aston Advantage was able to create professional, customized greetings and Interactive Voice Response (IVR) systems inside the call flow builder. This feature enhanced their brand image and improved the caller experience by efficiently directing calls to the right team or individual.

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Enhanced Mobile Accessibility

‍The mobile app functionality of VXT significantly improved the team's ability to stay connected, even outside the office. Megan noted, "It still pops up like a normal call when you've got the app on your phone, so that's really good." This feature enabled recruiters to respond promptly to urgent calls, enhancing their responsiveness to both clients and candidates.

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VXT's impact extended beyond local operations, significantly improving communication for Aston Advantage's offshore team in the Philippines: "With our Philippines team, they rely purely on VXT for their job”. Megan highlighted VXT's responsiveness to their need to support their offshore team: "The VXT team was able to launch the app in the Philippines very, very quickly for us”. This functionality has been crucial in ensuring seamless communication across their global operations.

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Improved Call Quality and Reliability

‍Unlike their previous system, which often prevented callers from getting through, VXT provided clear, reliable connections. This improvement was crucial for maintaining professional communication with clients and candidates alike.

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With VXT, Aston Advantage has not just solved their communication challenges – they've transformed them into a competitive advantage in the fast-paced world of recruitment. As a growing company with offices across Australia and the Philippines, VXT's cloud-based solution provided the scalability Aston Advantage needed.

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Key Outcomes:

• Confidence that client calls are reaching them.
• Access to the mobile and desktop app for the Philippines team.
• Improved call flow management to handle calls outside of office hours.
• Streamlined note-taking process, directly linking call notes to candidate profiles in Vincere