How Tangi Carter uses VXT and MyCase to save hours every week on admin tasks

Tangi Carter, the owner of Tangi Carter & Associates Law Firm in Mississippi, usually dismisses sales emails without much thought. But one day, an email immediately grabbed her attention. Unlike the usual generic pitches, this email highlighted VXT's VoIP integration with MyCase—an essential tool at her firm. What started as a curious look into a new tool quickly became a game-changer for her firm, leading to significant improvements in managing client communications and casework.

‍

‍

"When I saw that VXT integrated with MyCase, I was like, okay, we've got to look at this."

‍

VXT integrates with MyCase to synchronize contacts and automatically save call and SMS records to the relevant cases. This automatic entry of call notes to MyCase, without any manual input, has transformed the firm's operations.

‍

‍"It's saving so much time. Now, we just click a button, and the call recording and notes go to the case in MyCase. With the number of calls we get, I would say we save hours every week."

‍

Watch a demo of VXT's integration with MyCase:

‍

‍

‍

‍

Overcoming the Desk Phone Barrier

Initially, the idea of transitioning from traditional desk phones to VXT's VoIP system was met with hesitation.

‍

However, the firm embraced the change and quickly realized the benefits. "We got headsets, and now we're hands-free. It's so much more user-friendly than what we thought it would be, we would never go back".

‍

‍

"I was really nervous at first because of not having an actual phone, but it's been great. There have been no issues at all."

‍

‍

Text and Call from Anywhere

For Tangi Carter, one of the standout features of VXT is the ability to text and call from the office number, regardless of where you are, using the mobile or desktop application. This ensures that clients only see the office number, maintaining professionalism and privacy.

‍

‍

User-Friendly for All

Tangi, who admits to not being very technologically savvy, appreciates the ease of use that VXT offers. The intuitive interface allows her to manage calls, push calls to the answering service, and monitor staff performance effortlessly.

‍

"For me to be able to know how to do that makes me feel like I have more control over everything, it’s amazing”

‍

‍

‍

Tangi Carter & Associates experience with VXT demonstrates how a modern, integrated phone system can revolutionize communication and efficiency for law firms. Tangi confidently recommends VXT and MyCase, stating, "It's a time saver and makes managing a team so much easier without being a micromanager. I would definitely recommend it to others."

‍

‍

Key Results

• Enhanced Flexibility: Call and text from the office number anywhere.
• User-Friendly Interface: Easy for non-tech-savvy users.
• Seamless MyCase Integration: Sync contacts and communication records.
• Time Savings: Saves hours weekly with automatic call logging.
• Control and Oversight: Improved monitoring and management of calls.