Call recording and transcription | VXT Phone System Features

Capture important conversations

Record calls with VXT and transcribe them in over 30 languages and dialects, creating a detailed record for reference and compliance. Our on-demand recording feature lets you enable or disable recording during a call for privacy when needed while allowing you to document specific conversations.

Stay flexible and compliant

Whether for compliance or documentation, VXT’s call recording adapts to your needs. Capture only what matters most with the ability to toggle recording on and off during calls, ensuring both flexibility and control.

Context at a glance

Never miss key details again with VXT’s transcription feature. Quickly scan call transcripts for important points, making it easier to provide personalized service and maintain strong client relationships.

Frequently asked questions

How can I access my transcriptions?

Users can access their transcriptions through the VXT dashboard. Once a call has been transcribed, it will appear in the list of recorded calls, where you can click on the relevant entry to view the transcription.

The dashboard also allows users to search for specific transcriptions, making it easy to find and reference past conversations. You can download or share the transcriptions as needed for your records.

Can I edit the transcriptions?

No, to ensure accuracy and security, users cannot edit the transcriptions generated by VXT.

How accurate is the transcription?

The accuracy of VXT Call Transcription is generally high, with advanced algorithms that adapt to different accents and speech patterns. However, factors such as background noise, overlapping speech, and the clarity of the speaker's voice can affect the transcription quality.

To improve accuracy, it is recommended to conduct calls in a quiet environment and ensure that all participants speak clearly. Regular updates to the transcription software also help enhance performance over time.

What is VXT Call Transcription?

The VXT Call Transcription feature allows users to automatically transcribe voice calls into text format. This functionality is particularly useful for businesses that need to keep accurate records of conversations for compliance, training, or quality assurance purposes.

With VXT, users can easily access and review transcriptions, ensuring that important information is captured and can be referenced later. This feature enhances productivity and helps in maintaining clear communication within teams.