If you already have a landline device forwarding to your mobile phone which then sends voicemail to Vxt, unless you follow this guide, we can't take voicemail that originates from your landline. Instead, we play an error message and hang up. However, once you have followed this guide, voicemail originating from your landline will come through as normal.
Vxt supports using multiple numbers with one account. You can even use Vxt Voicemail with your DDI, toll-free, and any other non-mobile number.
To set up your second number with Vxt Voicemail, log in on our website or on our desktop app, which you can download here, and
- Select Add a phone from the menu on the left hand side of the screen
- Select Vxt Voicemail
- Follow the on-screen prompts
- Set up call forwarding as per the instructions below
Here's a video tutorial:
To forward calls from a landline (DDI) to Vxt it should work just as easily. If your landline is already forwarding to your mobile phone then everything is ready to go presuming you've followed steps 1 & 2 above!
If your non-mobile number is not forwarding to your mobile device, as with setting up multiple cell phones, you can either forward calls from your landline to your mobile number or straight to Vxt Voicemail's phone number.
Note: Vxt Voicemail's number is different in every country.
For example, +6439308026 is one of Vxt Voicemail's phone numbers for our New Zealand users (they're unique to every country, and in some cases, there are multiple per country).
How you establish call forwarding from your non-mobile number to your mobile, or Vxt Voicemail directly, will vary depending on your phone service provider (for the non-mobile number).
You will generally be able to set up conditional call forwarding for non-mobile numbers in one of the following ways:
- Call your service provider and ask them to do it for you
- Change your call forwarding settings through an online portal
If you're keen to get a second number set up with Vxt Voicemail but aren't sure what your next step should be, please contact us at info@vxt.co.nz, we're always happy to help.
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