Implementation and training made easy.

See how VXT helps you onboard your team and makes switching over stress free.

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1

Implementation Planning

2

Porting Your Numbers

3

Admin Training

4

User Training

1. Implementation planning meeting

Every team is unique. The planning meeting serves as an opportunity for you to connect with your implementation manager and for us to learn about your team's unique requirements. This ensures VXT is set up the way you want it and there are not nasty surprises.

30 minutes

2. Phone number porting

If you're bringing existing phone numbers to VXT, we've got you covered!
Porting times vary significantly depending on your country. You'll discuss porting with your implementation manager in the implementation intro call.

1 - 6 weeks

3. Admin training meeting

Your implementation manager will take administrators through account set up and bespoke training to help them manage your team.

90 minutes

4. User training meeting

Unless otherwise arranged all of the non-admin users are trained together in one group session. Your implementation manager is an expert capable of rapidly troubleshooting hiccups and helping users through the training process on the fly in groups as small as two or as large as one hundred people. If anyone misses live training, pre-recorded training video playlists are available on demand or we can arrange additional sessions.

90 minutes
"Our experience with the VXT team is first rate. They quickly respond to any issues and are clear if it can be solved quickly or in what timeframe. I would absolutely recommend VXT to others for it’s rapid development and deployment of ideas."

Iain MacGibbon

Managing Director, Farrow Jamieson

How VXT manages support

In App

Chat Support

With in-app support from our technical support team help is at your fingertips.

24/7 Access

Help Centre

Access video tutorials and written step-by-step instructions in our 24/7 help centre when you want to learn something new or something has gone wrong.

On Demand

Video Training Sessions

Never be left alone with our collection of video training sessions. Accessible 24/7 with your VXT account.

Here for you

Dedicated Implementation Manager

Your implementation manager is a specialist. Enjoy direct access to their phone number and email.

FAQ's

Still have questions? Find answers here.

How long will the onboarding process take?

VXT will work with your timeline of when you need to go live. However, if you need to port your numbers this can take an additional 2 - 6 weeks, depending on the country you are located in.

Can I bring my existing numbers to VXT?

Yes, you can port your numbers to VXT and your account manager will take care of this process for you.

What kind of support can I receive after I have been onboarded?

Our support team is always available to help and your implementation manager will stick around if you need them. You can also view our help centre to help solve common issues.

What if we don't have anyone technical on our team?

VXT is the easiest phone system you will ever use. Our implementation team will provide comprehensive training so that regardless of technical ability you will have the tools and confidence to use VXT.  

"The team at Bishop have enjoyed and valued the partnership with VXT and always appreciated their friendly, responsive and authentic style of operation. Whilst they promote a technology solution they have found a way of doing so with tremendous humanity!"

Rob Bishop

Director, Bishop Associates

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