Don't go wireless

Recommended, reliable headsets

Wired headsets are best for reliable call quality

The problem with wireless headsets

Wireless headsets regardless of their quality cause our clients headaches.

Sleep mode causes up to 20s of silence at the start of calls

Managing Bluetooth and sound settings is hard for some people

Wireless connections introduce latency and call quality issues

Stereo vs Mono Headsets

Mono (single ear) headsets allow you to stay aware of your surroundings, but stereo (double ear) headsets offer two distinct advantages. Stereo headsets increase your call quality and reliability, making it easier to hear and stay fully engaged with the conversation.

We strongly recommend wired

The benefits of wired headsets

Wireless headsets cause hours of frustration for our clients training staff, troubleshooting issues, and degrading call quality which ultimately affects their client experience. Wired headsets solve all of these problems.

Call quality

A wired connection is low latency, with high quality audio and is better supported by laptop and desktop devices.

Reliability

Staff never have to mess around with complicated Bluetooth and sound settings.

Cost

Wired headsets are much cheaper than their wireless counterparts.

Headsets

We recommend wired Jabra devices

Any mid-range wired headset built for loud office environments will perform well. Whatever device you're looking at should have a directed microphone, stereo sound and active or passive noise cancelling to reduce background noise for the caller and your staff.

However, we have a few favorites at VXT that we recommend to our clients.

Wired
$

Jabra Evolve 20

The Jabra Evolve 20 is a low-end reliable work horse that is a great option for price sensitive businesses.

Passive noise cancellation

Supports PC and Mac

Comes in USB-A or audio jack variants

Wired
a headset with a microphone attached to it
$$

Jabra Evolve2 40

The Jabra Evolve2 40 is a mid-range device in Jabra's new Evolve2 series of devices.

Good passive noise cancellation for offices

Supports PC and Mac

Comes in USB-A or USB-C variants

Wired
$$$

Jabra Evolve2 50

The Jabra Evolve2 50 is a premium device in next-gen series of devices.

Great active noise cancellation for loud offices

Supports PC and Mac

Comes in USB-A or USB-C variants

No Jabra headset? No problem.

No worries if you don't have our recommended wired Jabra headsets. VXT is compatible with all wired and wireless headsets. However, we strongly recommend wired Jabra headsets for optimal performance, as detailed above. Rest assured, any headset will work, but wired Jabra are our preferred option for the best experience.

Headset FAQs

See some commonly asked questions about the best headset for your phone system.

What should I consider when choosing a headset for my phone system?

Any mid-range wired headset built for loud office environments will perform well. Whatever device you're looking at should have a directed microphone and active or passive noise cancelling to reduce background noise for the caller and your staff.

Are all headsets compatible with VXT?

Any headset that connect via Bluetooth, USB, or standard audio jacks will work with VXT. We specifically recommend wired headsets by Jabra for the best reliable and call quality when compared to wireless headsets.

What are the benefits of using a noise-canceling headset?

Noise-canceling headsets help reduce background noise, making calls clearer and enhancing your overall communication quality, especially in busy and loud office environments.

Can I use my existing headset with the VXT system?

If your headset is compatible with standard audio connections or Bluetooth, it will work with VXT. We strongly recommend wired Jabra headsets for optimal performance, as detailed above. Rest assured, any headset will work, but wired Jabra are our preferred option for the best experience.

Should I get a mono or stereo headset?

We strongly recommend a stereo headset for the best call quality. Stereo headsets provide audio in both ears, allowing you to hear conversations more clearly and reducing background distractions. This is especially valuable in noisy environments, where understanding every word matters.

Stereo sound helps prevent missed details during calls, ensuring smoother communication and less strain over long conversations. While mono headsets are practical for certain tasks, a stereo headset will provide superior sound clarity and overall quality.

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