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Company:
VXT is a high-growth tech company that provides communications software tailored for the professional services sector, recruitment agencies, and law firms specifically. With a revenue growth rate exceeding 10% per month, we're at the forefront of innovation in our industry.
Company Culture:
Our strong culture is demonstrated by an exceptionally high staff retention rate. Many of the team are friends outside of work. VXT regularly receives awards for it’s culture, such as being named in the top 100 tech companies to work for in New Zealand in 2021, 2022, and 2023 consecutively. Learn more about our culture here.
Responsibilities:
The role will initially include the following responsibilities but will evolve overtime to include other areas of the business in a way that suits the skills and interests of the successful candidate.
- Manage customer support inquiries, troubleshooting issues, and escalating when necessary via chat, phone, and video.
- Create website content (written and video) to guide users.
- Assist customers in managing regulatory compliance.
- Collaborate with various teams including sales, customer, marketing, and engineering to address customer needs effectively.
Benefits:
- 4 weeks of paid annual leave.
- 6 days of mandatory wellbeing leave per year.
- 10 days of sick leave per year.
- Competitive pay.
- 5% automatic raises every 6 months.
- Expenses paid international travel for team offsites.
Qualifications:
- No experience required; extensive technical training will be provided.
- Clear and concise communicator.
- Highly curious individual who enjoys using and understanding software.
Additional Information:
This is a rare opportunity for an ambitious person to dramatically accelerate their career in one of the fastest growing companies in the world. As an mid-level role, you will have the opportunity to learn and grow within the organization, with exposure to various aspects of the business. Apply now to join our team at VXT.